Added 2 months ago

Call center Executive

LocationDubai, Dubai, Middle East Staffing Adecco

Job typeStaff

Date2019-10-09

CategoryCall Centre and Customer Service




Call center Executive



Language Preferred: Bilingual (MANDATORY)
Experience: Experience & Freshers with below skills are welcome to apply
Job Description :
·  Manage large amounts of inbound, outbound calls, Chat and Emails in a timely manner
·  Follow communication “scripts” when handling different topics
·  Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
·  Seize opportunities to upsell products when they arise
·  Build sustainable relationships and engage customers: by taking the extra mile
·  Keep records of all conversations in our call center database in a comprehensible way
·  Meet personal/team qualitative and quantitative targets

Skills :
·  Strong phone and verbal communication skills along with active listening
·  Customer focus and adaptability to different personality types
·  Ability to multi-task, set priorities and manage time effectively
Job Description :
·  Manage large amounts of inbound, outbound calls, Chat and Emails in a timely manner
·  Follow communication “scripts” when handling different topics
·  Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
·  Seize opportunities to upsell products when they arise
·  Build sustainable relationships and engage customers by taking the extra mile
·  Keep records of all conversations in our call center database in a comprehensible way
·  Meet personal/team qualitative and quantitative targets
Skills :
·  Strong phone and verbal communication skills along with active listening
·  Customer focus and adaptability to different personality types
·  Ability to multi-task, set priorities and manage time effectively
 
Apply now! adecco/job.cancel

Reference number AD a0W4I00000MYJfjUAH

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