Added 1 month ago

Call Center Agent (Temp Contract 3 Months)

LocationDubai, Dubai, Middle East Staffing Adecco

Job typeStaff

Date2020-08-03

CategoryCall Centre and Customer Service




Call Center Agent (Temp Contract 3 Months)


Job Details:
  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned

Candidate Requirements:
  • Bilingual proficiency is a plus.
  • Must be available to join immediately
  • Must have excellent customer services skills.

 
Apply now! adecco/job.cancel

Reference number AD a0W4I00000RNotOUAT

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