Added 3 weeks ago

ITSM Consultant(Service + Problem management)- Jeddah, KSA

LocationDubai, Dubai, Middle East PP Adecco

Job typeSpecialist

Date2020-11-09

CategoryIT and Telecommunications




ITSM Consultant(Service + Problem management)- Jeddah, KSA


Adecco Middle East is looking for an ITSM Consultant(Service + Problem management) for one of our client based in Jeddah, Saudi Arabia. We are looking for a professional, energetic, dynamic individual who will be primarily responsible for providing technical advisory and implementation services for enterprise wide ITSM solutions that adhere to Information Technology Infrastructure Library (ITIL) framework through the use of industry’s best practices and governance methodologies.
 
Job Title: ITSM Consultant(Service + Problem management)
Job Location: Jeddah, Kingdom of Saudi Arabia
Experience : Minimum of 8 Years in Service management – Problem management in IT BFSI
Job Type: Permanent
experience Level: 8 years
Salary: Open for discussion
               
Job Description
Problems that are causing service and business impact to client are identified and closed with best solution to improve the service business availability.
Ensuring that the problems for which they are responsible, progress through the problem management process in a timely and prioritized fashion
Ensuring that the information entered in the problem investigations and known errors that they manage is accurate and complete
Reviewing periodically their problem investigations for which a practical structural solution cannot be found
Verifying structural solutions and closing the known errors and problem investigations that they manage
Integrate Problem Management with Other ITSM Processes to Minimizing the impact of unavoidable incidents
Responsible for maintaining Known error database in HPSM tool to reduce the incident volume and its life cycle.
Qualification:
Very good understanding and awareness of the ITIL Problem management process and procedures
Experience of working within busy environment in a problem manager role
Strong individual with the ability to communicate and negotiate at all levels.
Exceptional communication skills, both written and verbal
Ability to establish and maintain strong relationships
Acute business acumen and understanding of organizational issues and challenges
Good organizational skills plus the ability to motivate people across the organization to
provides solutions
Demonstrable customer management/service skills.
If you are interested in this position, please click the APPLY NOW button for immediate employment consideration. We regret that due to volume of response, we can only contact initial successful applicants. If you have not heard from us within 7 days, then your application has been unsuccessful.

Adecco Middle East is an Equal Opportunities Employer based in Dubai and Abu Dhabi and offers HR solutions for Permanent Recruitment, Emiratization, Executive Search, IT Outsourcing, Temporary Staffing, Visa and Payrolling, PRO services, Adecco Onsite, Assessment Center and Global Mobility business. The Adecco Group is a Fortune Global 500 company headquartered in Zurich, Switzerland and powered by nine global brands: Adecco, Adia, Badenoch & Clark, General Assembly, Lee Hecht Harrison, Modis, Pontoon, Spring Professional and Vettery.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information, kindly visit https://www.adeccome.com/privacy-policy/ for more information.
Apply now! adecco/job.cancel

Reference number AD a0W4I00000SFl9TUAT

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