Added 2 weeks ago
Contact Centre Executive (5 Month Contract)
LocationDubai, Dubai, Middle East Staffing Adecco
Job typeStaff
Date2021-09-08
CategoryCall Centre and Customer Service
Contact Centre Executive (5 Month Contract)
Job Overview:
Contact Center Executive is expected deliver exemplary customer experience, provide premium customer experience by building customer trust and cultivate a culture of simple, friendly and helpful Customer Service.
Responsibilities and Duties:
- Be the voice of the organization and assist customers who call on toll free number. Take inbound calls from customers to assists with various customer concerns and track the interactions
- Help customers book home delivery orders, create leads, coordinate with retail units & ensure the end to end closure.
- Attend and resolve customer enquiries and complaints received from various channels like calls, emails, chats and social media
- Raise complaint/feedback tickets to management team for further action and to avoid similar incidents in the future and ensure closure of the complaint raised by following the SOP
- Register customers online and handle related queries, from both retail team and customers concerns.
- Assist and educate customers before or during any promotional campaigns.
- Outbound Calling customers who gave poor rating in surveys to explain, educate, promote our services and finally convince customers of the best customer experience they can get from Pharmacy
- Process Clinics and Clinic tie ups teleconsultation prescriptions by coordinating with customer and retail team to ensure delivery of prescribed medications
- Do outbound calls to for any follow up requests, registration activities, AO outbound calling activities etc.
- Assist in any queries related to Online orders by coordinating with AO team for resolution.
- Handle and respond to Social Media – Facebook, Instagram, Twitter and Google Business queries, reviews and comments
- Prepare daily reports on performance
- Work in 24/7 work shift
Qualifications:
- Graduate with 1-2 Years of experience in customer service role of managing various tasks
- Should have good command over English - both written and spoken.
- Ability to converse in Arabic would be an added advantage.
- Positive outlook and attitude.
- Above average call handling skills
- Knowledge of Microsoft office application
- Excellent interpersonal and effective communication skills
Details
- Candidates must be available to join immediately
- Location is in Burjuman or Ansar Gallery (client will decide post selection)
- Role is for 5 months (can be extended if needed / good performance)
Nature of the job requires people flexible to work in shifts;
6 days a week with the following shifts :
Morning shift : 6 am to 3 pm with 1 hour break
Day shift : 9 am to 6 pm with 1 hour break
Night shift : 3 pm to 12 am with 1 hour break
Interested candidates please email your cvs to: Uae.Jobs@adecco.com
With the subject line: Medical Call Center Agent
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