Added 3 weeks ago

Contact Centre Executive (5 Month Contract)

LocationDubai, Dubai, Middle East Staffing Adecco

Job typeStaff

Date2021-02-10

CategoryCall Centre and Customer Service




Contact Centre Executive (5 Month Contract)


Job Overview:
Contact Center Executive is expected deliver exemplary customer experience, provide premium customer experience by building customer trust and cultivate a culture of simple, friendly and helpful Customer Service.
Responsibilities and Duties:
  • Be the voice of the organization and assist customers who call on toll free number. Take inbound calls from customers to assists with various customer concerns and track the interactions
  • Help customers book home delivery orders, create leads, coordinate with retail units & ensure the end to end closure.
  • Attend and resolve customer enquiries and complaints received from various channels like calls, emails, chats and social media
  • Raise complaint/feedback tickets to management team for further action and to avoid similar incidents in the future and ensure closure of the complaint raised by following the SOP
  • Register customers online and handle related queries, from both retail team and customers concerns.
  • Assist and educate customers before or during any promotional campaigns.
  • Outbound Calling customers who gave poor rating in surveys to explain, educate, promote our services and finally convince customers of the best customer experience they can get from Pharmacy
  • Process Clinics and Clinic tie ups teleconsultation prescriptions by coordinating with customer and retail team to ensure delivery of prescribed medications
  • Do outbound calls to for any follow up requests, registration activities, AO outbound calling activities etc.
  • Assist in any queries related to Online orders by coordinating with AO team for resolution.
  • Handle and respond to Social Media – Facebook, Instagram, Twitter and Google Business queries, reviews and comments
  • Prepare daily reports on performance
  • Work in 24/7 work shift

Qualifications:
  • Graduate with 1-2 Years of experience in customer service role of managing various tasks
  • Should have good command over English - both written and spoken.
  • Ability to converse in Arabic would be an added advantage.
  • Positive outlook and attitude.
  • Above average call handling skills
  • Knowledge of Microsoft office application
  • Excellent interpersonal and effective communication skills

Details
  • Salary range is AED 3500 to AED 4000 per month
  • Candidates must be available to join immediately
  • Location is in Burjuman or Ansar Gallery (client will decide post selection)
  • Role is for 5 months (can be extended if needed / good performance)

Nature of the job requires people flexible to work in shifts;
6 days a week with the following shifts :
Morning shift : 6 am to 3 pm with 1 hour break
Day shift : 9 am to 6 pm with 1 hour break
Night shift : 3 pm to 12 am with 1 hour break
Apply now! adecco/job.cancel

Reference number AD a0W4I00000T18PuUAJ

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