Added 1 week ago

Customer Service Agent for a Leading Airline

LocationDubai, Dubai, Middle East PP Adecco

Job typeStaff


CategoryCall Centre and Customer Service

Customer Service Agent for a Leading Airline

We are looking for over 250 Customer Services Agents to work with one of our clients in the airlines and aviation industry. Agents are required to provide the highest level of services and solutions to customers with an aim to achieve maximum customer satisfaction across touchpoints within the customer journey.
Job Description:
  • Proactively check information of customers by reviewing their profile, preferences and flight details.
  • Actively be involved in suggesting new ideas and providing recommendations using positive language on the improvement of the overall service provided, thereby increasing revenue and ensuring the companies success as a market leading airline.
  • Ensure the highest standard of customer service is provided to all customers by assisting with all relevant information required.
  • Staying upto date with the company news letters / guidelines, policies to ensure relevant professionalism and company standards are maintained.
  • Understand all customer needs and actively promote solutions that will cater to them either by going the extra mile or promoting company products which would generate additional income.
  • Candidate who has a friendly personality, can do attitude towards tasks and drive to help customers. Add a personal touch to the customer experience and recommend/promote brand products.
  • Clear and concise communication with the ability to show empathy towards customers and use positive language.
  • Ability to manage difficult conversations, resolve conflict, maintain self-control and always show patience during customer interactions.
  • Ability to effectively listen to the customer requests to determine requirements and offer the most appropriate solutions.
  • Ability to adapt to changing business processes or procedures, ensuring all processes are followed and procedures/rules are always adhered to.

Qualifications, Skills and Experience
  • High School Certificate
  • Ideally 2+ years experience in the Customer Service industry

  • Fluency in written and spoken English is a must
  • Basic knowledge of Microsoft office packages
  • Excellent sales skills
  • Professional telephone etiquette
  • Effective Communication skills
  • Spoken Arabic language skills would be an advantage
Apply now! adecco/job.cancel

Reference number AD a0W4I00000V6qbSUAR

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