Call Center Agent

*This is a temporary staffing position based in Dubai. Due to nature of role, we are seeking Arabic speaking candidates. This is a temporary contract for a duration of 2 months only.

• Be the voice of the organization and assist customers who call on toll free number. Take inbound calls from customers to assists with various customer concerns and track the interactions
• Help customers book home delivery orders, create leads, coordinate with retail units & ensure the end to end closure.
• Attend and resolve customer enquiries and complaints received from various channels like calls, emails, chats and social media
• Raise complaint/feedback tickets to management team for further action and to avoid similar incidents in the future and ensure closure of the complaint raised by following the SOP
• Register customers online and handle related queries, from both retail team and customers concerns.
• Assist and educate customers before or during any promotional campaigns.
• Outbound Calling customers who gave poor rating in surveys to explain, educate, promote our services and finally convince customers of the best customer experience they can get from Pharmacy
• Process Clinics and Clinic tie ups teleconsultation prescriptions by coordinating with customer and retail team to ensure delivery of prescribed medications
• Do outbound calls to for any follow up requests, registration activities, AO outbound
• calling activities etc.
• Assist in any queries related to Online orders by coordinating with AO team fo
• resolution.
• Handle and respond to Social Media – Facebook, Instagram, Twitter and Google
• Business queries, reviews and comments
• Prepare daily reports on performance
• Work in 24/7 work shift