Added 4 weeks ago

Customer Service Agent

LocationDubai, Dubai, Middle East Staffing Adecco

Job typeStaff

Date2021-12-21

CategoryCall Centre and Customer Service




Customer Service Agent



Adecco is the world leader in human resource solutions, with a comprehensive service offering that includes outsourcing, temporary and contract staffing as well as permanent recruitment.For our client, world's biggest company based in Dubai, UAE, we are looking for enthusiastic candidates to provide the highest level of services and solutions to customers with an aim to achieve maximum customer satisfaction across touchpoints within the customer journey. Adecco is searching for motivated candidates for the following
Position: Call Center Agent
Dubai, UAE
Requirements:
Desirable experience in Customer Service Industry
High School Certificate
Active user of MS Office package (Outlook, Word, Excel etc.)
Fluency in English & Arabic language is mandatory
Graduate with 1-2 Years of experience in customer service role of managing various  tasks

Job Overview:
Contact Center Executive is expected deliver exemplary customer experience, provide premium customer experience by building customer trust and cultivate a culture of simple, friendly and helpful Customer Service.
Responsibilities and Duties:
  • Be the voice of the organization and assist customers who call on toll free number. Take inbound calls from customers to assists with various customer concerns and track the interactions
  • Help customers book home delivery orders, create leads, coordinate with retail units & ensure the end to end closure.
  • Attend and resolve customer enquiries and complaints received from various channels like calls, emails, chats and social media
  • Raise complaint/feedback tickets to management team for further action and to avoid similar incidents in the future and ensure closure of the complaint raised by following the SOP
  • Register customers online and handle related queries, from both retail team and customers concerns.
  • Assist and educate customers before or during any promotional campaigns.
  • Outbound Calling customers who gave poor rating in surveys to explain, educate, promote our services and finally convince customers of the best customer experience they can get from Pharmacy
  • Process Clinics and Clinic tie ups teleconsultation prescriptions by coordinating with customer and retail team to ensure delivery of prescribed medications
  • Do outbound calls to for any follow up requests, registration activities, AO outbound
  • calling activities etc.
  • Assist in any queries related to Online orders by coordinating with AO team fo
  • resolution.
  • Handle and respond to Social Media – Facebook, Instagram, Twitter and Google
  • Business queries, reviews and comments
  • Prepare daily reports on performance
  • Work in 24/7 work shift



 
Apply now! adecco/job.cancel

Reference number AD a0W4I00000Vt3VrUAJ

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