Customer Service Representative

Job title: Customer Service Representative

Client Industry: Different Malls across Dubai
*Ideal Candidate: We are inviting candidates based in Dubai with bilingual fluency in English and Arabic due to the nature of job responsibilities. 

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products/services inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

• Highly professional
• Excellent communication skills
• Positive attitude