Added 10 months ago
IT Service Desk - Abu Dhabi (UAE)
LocationAbu-Dhabi, Abu Dhabi, Middle East Staffing Adecco
Job typeSpecialist
Date2023-06-07
CategoryIT and Telecommunications
IT Service Desk - Abu Dhabi (UAE)
Find your next role with Adecco! We are the world's leading workforce solutions company, offering Flexible Placement, Permanent Placement, Executive Search, Emiratization, Outsourcing and Volume Hiring Services Across All Sectors
We are hiring “IT Service Desk” For WIPRO, in Abu Dhabi
Duration – 06 months and extendable (Payroll with Adecco)
Location: Abu Dhabi
Immediate joiners only
Min Experience – 5 Years’ experience in IT Service Desk – Technical
Min Voice score – 1 Year – Technical IT Helpdesk
Key skills required for the job are:
- TIS Service Desk-L1/ L2(Mandatory)
As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures. Handle first-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels. Timely escalation of incidents to higher levels when required. Log file monitoring for errors. Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures. Follow quality / security process defined for the engagement
Minimum work experience: 5 Years – Technical
Proficiency in English Language is Desirable
• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Must be proficient in handling IT operations single handedly including ITIL (Incident, Change & Problem), Level 1 technical troubleshooting for Server & Network. Must have a knowledge on IT service management as well for example HPSM.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customers
• Must have a fair experience on Customer Management, Escalation Management & Vendor Management.
• Experience in End user support including Windows, Citrix & Virtualization environment.
• Basic knowledge of Windows client, SCCM, AD & AV.
• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, mobile devices and other Infra products
• Responsible for the interfacing with the relevant groups to ensure relevant and adequate input to all deliverables.
• Actively suggest areas for improvement in internal processes along with possible solutions.
• Periodical review with customer on operational issues. To drive service improvement plan and periodical service review with the Account Services Manager.
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
At Adecco, we believe in the potential of people. We deliver the right talent capabilities at the right time, enabling flexibility and agility for clients.
If you are interested in this position, please click the APPLY NOW button for immediate employment consideration. We regret that due to volume of response, we can only contact initial successful applicants. If you have not heard from us within 7 days, then your application has been unsuccessful.
About Adecco:
The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. With a presence in more than 60 countries. very year, our 30,000 colleagues worldwide enable millions of people to succeed in the world of work, and support more than 100,000 organizations with their human capital needs.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information, kindly visit https://www.adeccome.com/privacy-policy/ for more information
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